fh66 Privacy Policy
This policy fully describes how your personal information is collected, used, and kept secure on the fh66 platform.
Introduction and Scope
fh66 is a trusted online betting and casino platform operated for users in Bangladesh. We give the highest priority to our users' privacy and are committed to keeping your personal information secure.
This privacy policy applies to the fh66.cam website and all services operated under it. By using our platform, you are considered to have fully accepted the terms of this privacy policy. This policy has been drawn up in accordance with applicable laws and regulations of Bangladesh.
If you do not agree with any term of this privacy policy, please refrain from using our platform and contact our support team.
What Types of Information We Collect
We collect the following types of information for the purpose of account registration and service provision on the fh66 platform:
Identity Information
Your full name, date of birth, national identity card or passport number, and other identifying details required for account verification.
Contact Information
Email address and, where applicable, other contact details used for account management and support.
Financial Information
Information related to bKash, Nagad, Rocket, or bank accounts required for processing transactions. Full account numbers are not stored on our servers.
Location and Device Information
IP address, browser type, operating system, and device identity — used for security checks and fraud prevention.
Gaming Activity Information
Your betting history, game session data, win/loss records, and bonus usage information needed for account management and ensuring responsible gaming.
Communication and Support Information
Records of your conversations with our customer service team, and details of complaints and requests.
How We Collect Information
fh66 collects your information in the following ways:
- Information you provide directly: Information you provide during account registration, login, deposit, withdrawal, or support services.
- Automatic collection: Information automatically collected through cookies and similar technologies while you browse our website.
- Verification process: Information from identity documents and other materials provided during KYC (Know Your Customer) verification.
- Transaction processing: Information automatically recorded during financial transactions through bKash, Nagad, Rocket, or bank transfer.
- Third-party sources: Information obtained from legitimate third-party sources for the purpose of fraud prevention and legal compliance.
Purpose of Using Your Information
fh66 uses your personal information only for the following legitimate purposes:
Service Delivery and Operations
- Account creation and management
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Improving the gaming experience
Security and Compliance
- Identity verification (KYC)
- Fraud and money laundering prevention
- Ensuring account security
- Meeting legal obligations
Customer Service
- Running 24/7 live chat support
- Resolving complaints and requests
- Sending important account notifications
- Ensuring user satisfaction
Responsible Gaming
- Monitoring gaming behaviour
- Identifying problematic gaming
- Self-exclusion and limit-setting programmes
- Age verification for 21+
Information Sharing and Third Parties
fh66 may share your information in limited circumstances and only with the following categories of parties:
Payment Processing Services
The minimum information required to complete transactions through bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment providers. These service providers manage information under their own privacy policies.
Security and Verification Services
Information necessary for identity verification and fraud prevention is shared with specialised verification services. These organisations follow high-standard data protection protocols.
Legal and Regulatory Authorities
Where required to fulfil legal obligations, in response to a court order, or pursuant to government directives, information may be provided to the relevant authorities. In such cases we provide only the information legally required.
Technology and Service Partners
The minimum information necessary for service delivery is shared with trusted technology partners engaged for platform operations, hosting, and technical support. These partners manage information under our instructions and may not use it for their own purposes.
Data Security Measures
fh66 follows industry-standard security technologies and practices to keep your personal information secure:
- SSL Encryption: Our entire platform is protected by SSL (Secure Socket Layer) encryption technology. All data transferred between the website and your browser is transmitted in encrypted form.
- Secure Data Storage: Your information is stored on encrypted servers and can only be accessed by authorised personnel where necessary.
- Access Controls: Strict role-based access controls ensure that only authorised personnel can access specific data relevant to their work.
- Regular Security Reviews: Our security systems are regularly reviewed and tested to identify and address potential vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is provided to protect your account and prevent unauthorised access.
- Data Backup: Secure and encrypted backups are regularly maintained to prevent data loss.
Cookies and Tracking Technologies
The fh66 website uses cookies and similar tracking technologies that help improve your browsing experience.
Essential Cookies
These cookies ensure the basic functionality of the website. They are essential for maintaining login sessions, security verification, and payment processing, and cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and your last usage information. Disabling them may cause some features to stop working.
Analytics Cookies
These cookies are used to monitor website performance and understand user behaviour. This information is collected in aggregate and cannot be linked to any individual.
Managing Cookies
You can control cookies from your browser settings. However, disabling essential cookies may mean that some core features of the platform do not work correctly.
Data Retention Period
fh66 retains your information only for as long as it is necessary or required to fulfil legal obligations:
- Active account data: Complete information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, information may be retained for a specified period to meet legal and regulatory requirements.
- Financial transaction records: Transaction records are retained for an extended period for financial auditing and legal compliance.
- Support conversations: Retained for a limited period for improving customer service quality and resolving disputes.
Once the specified retention period has ended, your information is securely deleted or anonymised so that it can no longer be linked to any individual.
Your Rights and Choices
fh66 recognises and respects the following rights you have over your personal information:
Right of Access
You may ask at any time what information we hold about you and how it is being used.
Right to Correction
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
Opting Out of Marketing Communications
You may opt out of promotional emails or other marketing communications at any time through our support team.
To exercise any of your rights, contact us via our 24/7 live chat or email. We will process your request as quickly as possible.
Privacy of Minors
fh66 strictly does not provide services to anyone under the age of 21. We do not collect information from children or minors, and if we suspect that any person is under 21 years of age, we immediately close that account and delete the stored information.
Changes to the Privacy Policy
fh66 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Changes in the scope or nature of our services
- Improvements to security and privacy protection standards
- Improvements based on user feedback and reviews
For significant changes, we will notify you in advance at your registered email. The date of the latest policy will always be displayed at the top of this page. Continued use of the platform after any changes will be considered acceptance of the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Your privacy is our priority
Our 24/7 support team is always ready to assist with any privacy-related matters.
For more information, please also read our Terms and Conditions and Responsible Gaming pages.